All orders typically take 1-2 weeks to arrive, though many orders may arrive sooner, depending on the availability of the items you’ve purchased. Please note that expedited shipping is not currently available.

We proudly ship to almost any address worldwide, though some restrictions apply to certain products. Certain items may not be available for international shipping, so please check product details for eligibility.

Shipping Rates & Charges

Our shipping rates are flat-rate and calculated based on the weight of your order. You can find the weight of each item on its product page. In accordance with our carriers’ policies, we round up all weights to the nearest pound. If an upgraded shipping method is required (such as for large international shipments), we will notify you of any additional shipping charges.

Lost, Stolen, or Damaged Items

Once your order is shipped, it becomes the responsibility of the carrier. We are not liable for lost, stolen, or damaged items. If you experience any issues, please contact the carrier directly to file a claim. Rest assured, we will do everything we can to assist you. As a small business, we are committed to your satisfaction and will support you through the process as much as possible.

Tracking & Insurance

Once your order is processed, you’ll receive full tracking information via email and/or SMS. Please allow 3-5 business days for processing.

Return & Exchange Policy

For health and safety reasons related to COVID-19, we are currently unable to accept returns or exchanges. However, if you experience any issues with your order, please don’t hesitate to reach out to us at offtheyardd9@gmail.com, and we’ll do our best to assist you.

While Off The Yard is not responsible for missing or lost packages once tracking shows “delivered,” we care about your satisfaction and insure all shipments for peace of mind. Be sure to use the provided tracking number to follow your order until it arrives.

If your tracking shows delivery, but you haven’t received your package, please check with your mailman, neighbors, or building manager/mailroom first. If you still can’t locate it, reach out to us, and we’ll assist in filing a claim. Depending on the outcome, we may or may not be able to replace your order.

International Shipping

Yes, we ship to most countries! If you're having trouble checking out, please contact us at offtheyardd9@gmail.com for assistance.

Damaged or Incorrect Items

If your order arrives damaged or if you received the wrong item, please email us at offtheyardd9@gmail.com. Our Customer Support team will work with you to resolve the issue promptly.

Privacy Policy for Off The Yard

At Off The Yard, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address, and payment details.

Non-Personal Information: Browser type, device information, IP address, and browsing behavior.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.

To communicate with you about your order status, promotions, and updates.

To improve our website and enhance your shopping experience.

To prevent fraud and ensure website security.

To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

Service Providers: Payment processors, shipping carriers, and email service providers who help us operate our business.

Legal Authorities: If required by law or to protect our rights.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.

Opt-out of marketing emails by clicking the "unsubscribe" link.

Disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Off The Yard

Email: Offtheyardd9@gmail.com

Website: Offtheyard.us